Customers have endless choices No matter what business you’re in, all business is people business. When customers are choosing products or services in a vast sea of sameness, one thing can make a company become a preferred choice: delivering a remarkable customer...
Physical distancing has forced us to move forward faster than we ever imagined By Bill Zolis I think we’re seeing what would have been the next 5 or 10 years in the evolution of work land on us all at once. We’re making it work by necessity in a ready-or-not,...
We can’t afford to think “when this is over.” We have a job to do and a chance to step up and really shine. By Bill Zolis Five weeks in, working from home. I didn’t think it was a new thing for me, but I’m surprised and a little pleased to discover how much I’m...
Purpose: The purpose of the HR Minute is to provide clients with timely information about human resources issues. Please take a moment to read this important information. The recent case of Provincial Health Services Authority (“Provincial Health”) and HAS BC (Kozak)...
Data analysis is starting to make a dent in many benefits fraud schemes In the world of benefits fraud, there are big fish and little fish. A lot of the big fish do get caught – or at least shut down – but what usually comes as a very nasty surprise to the little...