Customers have endless choices No matter what business you’re in, all business is people business. When customers are choosing products or services in a vast sea of sameness, one thing can make a company become a preferred choice: delivering a remarkable customer...
Physical distancing has forced us to move forward faster than we ever imagined By Bill Zolis I think we’re seeing what would have been the next 5 or 10 years in the evolution of work land on us all at once. We’re making it work by necessity in a ready-or-not,...
Purpose: The purpose of the HR Minute is to provide clients with timely information about human resources issues. Please take a moment to read this important information. The recent case of Provincial Health Services Authority (“Provincial Health”) and HAS BC (Kozak)...
Data analysis is starting to make a dent in many benefits fraud schemes In the world of benefits fraud, there are big fish and little fish. A lot of the big fish do get caught – or at least shut down – but what usually comes as a very nasty surprise to the little...
In the age of the smartphone, do we really still need to line up and wait to talk to a doctor? You can do all your banking from your phone, use the self-checkout at the supermarket, renew your car license online and live-stream the latest movies into your living room....
The Ontario government is making changes to its OHIP+ Children and Youth Pharmacare program, as you know. The changes affect Ontario residents aged 24 and under, as follows: Those with prescription drug coverage under a private plan will access prescribed...
