Customers have endless choices No matter what business you’re in, all business is people business. When customers are choosing products or services in a vast sea of sameness, one thing can make a company become a preferred choice: delivering a remarkable customer...
Physical distancing has forced us to move forward faster than we ever imagined By Bill Zolis I think we’re seeing what would have been the next 5 or 10 years in the evolution of work land on us all at once. We’re making it work by necessity in a ready-or-not,...
To say that COVID-19 has upended our lives in a relative blink of an eye would be an understatement. This new infectious disease is throwing Canadian businesses into uncharted territory, again and again, on both sides of the “essential services” line. And in the face...
We can’t afford to think “when this is over.” We have a job to do and a chance to step up and really shine. By Bill Zolis Five weeks in, working from home. I didn’t think it was a new thing for me, but I’m surprised and a little pleased to discover how much I’m...
With a Focus on Biologics Almost 20 years have passed since private drug plans in Canada first experienced claims for high-cost biologic drugs. They quickly came to represent a sea-change in both medical practice (due to their effectiveness) and drug plan management...
I am very pleased to be working withThe Benefits Alliance Group. The BA membership is a very talented group of people, the best in the industry with the depth, experience and the vision Canadian business’s need in today’s fast-paced changing marketplace. I have been...
