The Evolution of Employee Assistance Programs

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The Evolution of Employee Assistance Programs with Melanie Dobler - Benefits Alliance

On this episode, Melanie Dobler joins Carolyne Eagan and Rob Green to talk about how Employee Assistance Plans are changing to better meet the needs of employees in a variety of needs.

Show notes:

  • Current low utilization of EAPs in Canada and how awareness and improving access can improve overall utilization.
  • How leadership can impact the culture of being more open about accessing available resources and encourage everyone to be mindful of their wellness.
  • The importance of having trust between managers and employees, especially in times of need.
  • Structuring an EAP to be a good fit for your employees. Mild to moderate, moderate to severe and how time to appointment and continuity of care can be a difference maker.
  • How Sun Life is creating tools and resources to help with the process (see links below) and how they have been received.
  • The reality of time – how some changes you can make to any employee benefits plan will take time for people to understand and be confident in using the new resources.
  • Focus on improving over time as you’re listening to employees feedback.

Resources:

Get access to the resources mentioned on this episode of the podcast:

On this Episode:

Listen Now: BA Voice Episode 025:

Listen to the Benefits Alliance Voice on: Spotify | Apple iTunes | Youtube | iHeart Radio

September 14-16, 2025

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