This week we’re learning more about Shannon Buxton of CompCall Ltd.

Where are you based, geographically?

Sherwood Park, AB (just outside Edmonton)

Tell us about your role at CompCall?

President & Owner

What should BA Members come to you for?

We can help with any client questions regarding STD or WCB disability management programs, including assistance on an existing claim where the client is unsure on what the next steps should be. We can also assist Employers to design and implement disability management programs specific to their needs.

What makes CompCall unique?

For STD clients – we encourage them to design their own STD benefit programs, rather than simply choosing from the limited number of options available from the insurance companies. This includes clarifying the roles and responsibilities for both the employer and employee during the STD process. which includes a bi-weekly call between the employee and CompCall to confirm treatment and progress. CompCall uses a supportive, non-adversarial approach on all disability management files. On the WCB side, CompCall works with clients in every province & territory in Canada. Therefore, we are able to design your client’s WCB program to ensure it meets all their WCB legislated obligations specific to that province. We also understand how the provincial WCB rates are set and can help employers make decisions on their WCB claims using our cost/benefit analysis tools to assist in the process.

How long have you been partnered with BA and/or working with BA member firms?

Since 2005.

What advice would you give to a BA Member to get the best experience with CompCall for their clients?

We encourage BA members to set up Teams Meetings for them and us to speak with their clients together. Although on paper CompCall’s programs appear to be similar to the insurance companies, they are very unique. When we are able to speak with the client directly and answer their questions, the difference between a CompCall program and an insurance company program becomes very clear.

What is a memorable piece of advice you’ve learned in your career?

We try to take care of our client’s employees and spend our clients’ money as if it were our own.

Where do you see your industry going in the next 5 to 10 years?

Employers want their employees looked after when they become disabled from an injury at work, or from a non-occupational illness. But both STD & WCB programs are expensive, and employers want to have more input into how those plans are designed and the dollars managed. In addition to the confidentiality & privacy issues, many claims are complex and employers rarely have the necessary expertise in-house to manage these files. Therefore, a third party disability management company is going to become a must for many employers


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The Benefits Alliance Partner Feature showcases our Partners across Canada who provide services and solutions in Employee Benefits and Group Retirement for Benefits Alliance Member Firms and their clients.