The pandemic may have forever changed the nature of office work. Employees and employers alike are extolling the advantages of working from home (WFH)—so far at least. Not only do many employees state a preference for WFH at least some of the time after the pandemic,...
As Benefits advisors, our members often have a unique view on the workplace, particularly when it comes to understanding how to keep employees happy and feeling appreciated. For National Employee Benefits Day, we reached out to our Members for a few tips to pass...
People who work from home will expect their benefits to keep up with the changes I think the question I’m getting most often from clients in the last few months is basically, “What effect will this sudden upsurge in working from home have on the sorts of benefits that...
Customers have endless choices No matter what business you’re in, all business is people business. When customers are choosing products or services in a vast sea of sameness, one thing can make a company become a preferred choice: delivering a remarkable customer...
Physical distancing has forced us to move forward faster than we ever imagined By Bill Zolis I think we’re seeing what would have been the next 5 or 10 years in the evolution of work land on us all at once. We’re making it work by necessity in a ready-or-not,...
In the age of the smartphone, do we really still need to line up and wait to talk to a doctor? You can do all your banking from your phone, use the self-checkout at the supermarket, renew your car license online and live-stream the latest movies into your living room....
